Billing and Orders

How can I make a purchase?
Answer :
You can make a purchase by visiting our Shop page. Choose the product you want to purchase and click “Add to Bag”. You will then have an option to continue shopping or view your cart. After choosing the products you want to purchase, you can view your cart through this link. You can proceed to checkout buy clicking on the Checkout button located at the lower right of the cart page. Fill out the require information and click on Continue to shipping method. Choose your preferred shipping method then click on Continue to payment method. You may choose between Credit Card or Paypal as your payment method. Fill in the required information and click Complete order and you’re done.
How long does it take to confirm my order?
Answer :
As soon as your payment is completed, your orders are confirmed. Please check your e-mail for the order confirmation.
Can I cancel my order?
Answer :
Unfortunately, orders cannot be cancelled once payment is made. Please review your orders thoroughly before completing your order.
What payment methods are available?
Answer :
You may choose between Credit Card and Paypal as your payment method. If you want to choose Credit Card as a payment method, you will be required to provide the card number, cardholder name, month and year of expiration, and CVV which can be found at the back of your credit card. If you want to choose Paypal as payment method, you will be redirected to Paypal to complete your purchase securely.

Shipping and Deliveries

What are the available shipping methods?
Answer :
Shipping method depends on the location of the delivery address.
Can I ship internationally?
Answer :
Yes. For international customers, you may choose from USPS and DHL Express Worldwide.
Do you offer free shipping?
Answer :
Yes! We offer free shipping on all orders over $79.

Returns and Exchanges

What do I do if I received a faulty item?
Answer:
Please contact us immediately at support@diva.com with your order number, details and image of the faulty item/s received. Please do not dump or throw away the item as we will need it to be collected back by our courier.
Can I return a received item?
Answer :
Yes. To be eligible for a return, it must be within 30 days since your purchase. Your item must be unused and in the same condition that you received it and must be in the original packaging. Please refer to our Refund Policy to know more about returnable and non-returnable items. To return your product, you should mail your product to: 21781 Ventura Blvd., #80A, Woodland Hills CA 91364, United States