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Shipping & Returns

Where do you ship to?

eDiva currently accepts orders shipped to USA addresses. Due to the weight of our beauty organizers it can be quite expensive to ship internationally. We plan on opening up international orders within the next few months.

If you would like a shipping quote outside of the USA please contact us and lets us know which eDiva you are interested in ordering and your full address.

What is your return/warranty policy?

Our goal is your 100% satisfaction.

Therefore, we offer a comprehensive 30-day satisfaction guarantee. If anytime during your first thirty days of eDiva™ ownership you decide you are unhappy with your product please contact us and we will arrange a refund or exchange.

How long does shipping take?

We ship most orders within 24-48hrs after being received. Shipping times vary depending on the location within the USA, however most orders will take 2-5 business days once shipped.

Once your order has been shipped we will send you a tracking number so that you can track the status of your order.

Where does my order ship from?

eDiva currently has two warehouses located in the USA. Our west coast warehouse is located in California and our east coast warehouse is located in Pennsylvania. Our intelligent ordering system will automatically choose the closest warehouse to your shipping location.

   
Products

How do I care for my eDiva™?

Caring for your eDiva™ beauty organizer is easy, but there are some important things to keep in mind.

If cared for properly, your eDiva™ will remain new looking regardless of age.

DO NOT USE: Window cleaning sprays, kitchen scouring compounds or solvents such as acetone, gasoline, benzene, alcohol, carbon tetrachloride, or lacquer thinner. These can scratch the sheet’s surface and/or weaken the sheet causing small surface cracks called “crazing.”

Squeegees, paper towels, synthetic rags and scouring pads will scratch the surface.

 

 

Cleaning Your eDiva™

If you wish to clean your eDiva™ the easiest thing to do is prepare a solution of mild dish soap and lukewarm water. Use a clean soft cotton cloth and apply only light pressure as you clean the acrylic. Rinse with clean water and dry by blotting with a clean soft cotton cloth to avoid scratching the acrylic.

 

Dusting Your eDiva

Dust with a soft damp cotton cloth. Using a cotton facecloth from the washroom works well provided it is slightly damp.

 

Polishing Your eDiva

Protect your eDiva™ and maintain its surface gloss by occasional polishing with a good plastic cleaner and polish. It is important to make sure whatever plastic cleaner and polish you choose is safe with acrylic. Before using, please test a small area to make sure it is compatible.

A great brand to use is NOVUS Plastic Polish. You can purchase it here:

http://www.novuspolish.com/store.html

 

Removing Scratches From Your eDiva

Acrylic is a strong material however it can scratch with everyday normal use. The good thing is these are easy to remove. The easiest way to remove acrylic scratches is to simply purchase a plastic cleaner and polish. Most hardware stores will sell something like this, however you do need to be careful it is compatible with your eDiva™ acrylic beauty organizer.

A great brand to use is NOVUS Plastic Polish. You can purchase it here:

http://www.novuspolish.com/store.html

 

What are they made of?

All eDiva™ beauty organizers are made from the highest quality Lucite acrylic. Lucite acrylic is clearer than glass and will not yellow under normal exposure.

The outside pieces of your eDiva™ are constructed with 5/16″ (8mm) thick Lucite acrylic.

The drawers are constructed with 3/16″ (5mm) thick Lucite acrylic.

All dividers are constructed with 2/16″ (3mm) thick Lucite acrylic in order to give you as much usable space as possible inside the drawers.

 

What are the product dimensions?

 

The Duchess – 5 Drawers

10 inches wide
10 inches deep
12 inches tall

All drawers are 2.25″ (5.7 cm) tall with 2″ (5.1 cm) of usable height.

 

 

The Princess – 6 Drawers

12 inches wide
12 inches deep
16 inches tall

The bottom drawer is 4″ (10.15 cm) tall with 3.75″ (9.5 cm) of usable height.

The rest of the drawers are 2.25″ (5.7 cm) tall with 2″ (5.1 cm) of usable height.

 

 

Product Construction

The outside pieces of your eDiva™ are constructed with 5/16″ (8mm) thick Lucite acrylic.

The drawers are constructed with 3/16″ (5mm) thick Lucite acrylic.

All dividers are constructed with 2/16″ (3mm) thick Lucite acrylic in order to give you as much usable space as possible inside the drawers.

 

What is Acrylic?

Acrylic is a clear plastic. It resembles glass, but is stronger, lighter, and has many other advantages.

Many different products are made from acrylic including shower doors, windows and skylights. Acrylic is many times stronger than glass and allows 92% of all visible light to pass through.

Acrylic is typically 1/2 the weight of a comparable piece of glass which makes it ideal for molding different product designs.

If taken care of properly, acrylic will look like new for many decades to come. It will not yellow, turn brittle or crack, provided it is cared for properly.